College Closed And Need Financial Aid Assistance?
Don’t Worry, We’re Here For You.


NASFAA will assist students whose college or career school closed while they were enrolled, or shortly after they withdrew, through the use of an online ticketing portal that allows students to connect with a seasoned financial aid administrator from a NASFAA member institution.

We understand that many students’ education plans, work, and lives have been seriously disrupted. If you’re one of these students, we can connect you to support through our network of financial aid advisors who are trained and ready to answer your questions, help you understand your choices, and point you to other resources. We hope to support you in navigating your next steps, so you can ultimately reach your educational and career goals.

This project is funded by Lumina Foundation.

Connect With An Advisor

Complete the form below to get started. "Subject" should be a quick summary of your need, use the “Description” box to briefly explain your situation, and the "Attach File" option to upload documentation if it applies.

Please note that we are experiencing a high volume of requests, but one of our volunteer advisors will follow up with you as soon as possible. Thank you for your patience and understanding. In an effort to protect your privacy, we will never share or sell your personal information for any purpose.

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Lumina Foundation is an independent, private foundation committed to increasing the proportion of Americans with high-quality degrees, certificates and other credentials to 60 percent by 2025. Lumina’s outcomes-based approach focuses on helping to design and build an accessible, responsive and accountable higher education system while fostering a national sense of urgency for action to achieve Goal 2025.



NASFAA provides professional development for financial aid administrators; advocates for public policies that increase student access and success; serves as a forum on student financial aid issues; and is committed to diversity throughout all activities. NASFAA’s membership includes 20,000 student financial assistance professionals at approximately 3,000 colleges, universities, and career schools across the country. NASFAA member institutions serve nine out of every 10 undergraduates in the U.S. For Next Steps ED, NASFAA advisors will provide general support on financial aid, closed school federal loan discharges, Pell Grant Eligibility Restoration, and fraud and other violations to students affected by school closures across the country.